24×7 Investigations

24×7 Investigations

Your Immediate Action, 48-State, As-Needed, Claim Department

  • Digital, in depth Recorded Statements
  • Addressing liability and mechanism of injury
  • Immediate gathering of all related documents and information to protect the fleet assets and the Driver
  • On-call at all times:
    • 24-hour fully digitized Accident Reporting Center to take the Report and immediately escalate for investigation
  • Trucking Specialty

Why This Approach Works

  • All Primacy Team Members are incentivized to delve deeply into the investigation
  • We do NOT invoice unless we can produce work product (recorded statements)
  • Our Investigation Team is unencumbered and focused solely on the task at hand. They do not carry a caseload whereby they would become distracted.



“Just a quick email to thank you and your staff for another great job. This past month you obtained a non-injury r/s from 2 claimants that were in a vehicle struck by our truck.  Liability rested solely with our fleet and within a week of the date of loss we had received an attorney rep letter.  Unfortunately for the attorney, within 4 hours of the accident, Primacy had obtained a non-injury statement from both occupants of the vehicle; when presented with this evidence, the attorney immediately dropped the case.” -Large fleet Risk Manager

“I can always count on Primacy to deliver!! I have had an independent adjuster working on this claim since the accident occurred 5 month ago today. He has been unable to obtain a statement from this witness for months. I ask you guys to give it a shot and you have it to me in 5 HOURS!”   -Risk Retention Group Adjuster

“Their urgency has helped me resolve claims much quicker with great savings to my clients.”

“Please be advised I am busy with a lot of claims and the Primacy folks assist me in getting early, detailed recorded statements from Claimants, Witnesses and Insured’s. They get after the facts earlier than any service since they work around the clock.


Claims DO NOT Escalate on Our Watch!

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